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Community managers are the unsung heroes of the social media world. They are the ones behind the computer helping with the status of your order, retweeting your #NuggsforCarter status or savagely throwing shade at competitors.

So what is a community manager and what does a community manager do all day?

Join us Friday, May 5 for our very own Facebook Live AMA! We will go live at 2 p.m. CT, and you can ask one of our own community managers what it’s like to do her job. Whether you’re a student who’s curious about a career in social media or a marketing director ready to commit to an online community management strategy, you are welcome to join us! Come armed with your best questions (and maybe a margarita or two), because we’re ready for you.

And because no one likes asking the first question, we already have some prepared: 

  1. What does your average day look like?
  2. What’s the best way to respond to a negative review or comment?
  3. What are important skills to have as a community moderator?
  4. Describe some of your best and worst customer experiences.
  5. How do you determine success in social media?